FAQ

Welcome to Charivelle’s FAQ your go-to place for quick answers about orders, delivery, and returns.

If you need further assistance, our support team is always here to help.

How long does delivery take?

We aim to deliver your order as efficiently as possible.

  • Processing time: 1–2 business days

  • Delivery time: 6–8 business days

  • Estimated total delivery time: 7–10 business days

For full details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes we offer free standard shipping on all orders within the United States, with no minimum purchase required.

Where is Charivelle based?

Charivelle is a home and lifestyle brand operated by Waynz AB, a registered company based in Sweden, offering linen and home essentials to customers across the United States.

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, we will resolve it at no cost to you.

Please contact us within 30 days of receiving your order, and we will guide you through the return or replacement process.

What is your return policy?

We offer a simple and transparent return process.

You can return eligible items within 30 days of delivery.
For full details, please see our Returns & Refund Policy.

When will I receive my refund?

Once your return has been received and approved:

  • Refunds are issued to your original payment method

  • Please allow up to 7 business days for the funds to appear

Timing may vary depending on your bank or payment provider.

Do you offer exchanges?

Yes, we offer exchanges for damaged items, incorrect orders, or alternative products where possible.

Please contact our team, and we’ll be happy to assist you with the process.

How can I contact customer support?

You can reach us anytime between or customer care hours via:

Email: support@charivelle.com

Phone: +17867356150

Or through our Contact Us page.

Do you ship internationally?

At this time, we only ship within the United States.

Do you have a physical store?

Charivelle is an online-only home and lifestyle brand, allowing us to focus on thoughtfully curated collections, timeless design and a more considered shopping experience.

Can I place a bulk order?

Yes we do accept bulk or business orders.

Please contact our support team for more information.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email.

You can use this to follow your delivery in real time.

Need More Help?

If you didn’t find your answer here, feel free to contact us:

Email: support@charivelle.com

Phone: +17867356150

Customer Care Hours

Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time - ET)
Saturday & Sunday: Closed

We aim to respond within 24 hours during business days.

Thank you for choosing Charivelle.
Where calm living meets timeless comfort.

Contact Us Here!