Privacy policy

At Charivelle, we believe that privacy is a fundamental part of a refined shopping experience. We are committed to protecting your personal information with transparency, integrity, and appropriate security measures.

This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Who We Are

Data Controller: Waynz AB
Brand: Charivelle

We operate in accordance with applicable data protection laws. Where applicable, we also align with principles of the EU General Data Protection Regulation (GDPR).

Information We Collect

To provide you with a seamless experience, we may collect the following information:

  • Personal details such as your name, email address, phone number, and delivery address
  • Billing information necessary to complete transactions
  • Order history and purchase behaviour
  • Technical data including IP address, browser type, device information, and cookies
  • Customer service interactions, inquiries, and correspondence

We only collect information that is relevant and necessary for our services.

How We Use Your Information

Your information allows us to deliver and improve your shopping experience. We use your data to:

  • Process, manage, and deliver your orders
  • Communicate with you regarding purchases, shipping, returns, and support
  • Process secure payments and prevent fraudulent activity
  • Improve our website, services, and overall customer experience
  • Comply with legal and regulatory obligations

Where you have provided consent, we may also send marketing communications, including updates, offers, and product releases.

Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where applicable

Payments

All payments are processed securely through trusted third-party providers.

We do not store, process, or have direct access to your full payment card details.

Sharing Your Information

We respect your privacy and do not sell or rent your personal data.

Your information may be shared with third parties only when necessary to:

  • Fulfil and deliver your orders
  • Process secure payments
  • Provide customer support
  • Meet legal or regulatory requirements

All third parties are expected to handle your data responsibly and in accordance with applicable laws.

International Data Transfers

As part of our operations, your personal data may be transferred and processed outside your country of residence.

Where applicable, we take reasonable steps to ensure your data is protected.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. This includes:

  • Enabling core website functionality
  • Analysing traffic and user behaviour
  • Improving performance and usability

You can manage or disable cookies through your browser settings.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction or objection to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or alteration.

Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, our team is here to assist you.

Email: support@charivelle.com

Phone: +17867356150

Company Information

Company Name: Waynz AB
Brand: Charivelle
Company Number: 559494-7730
Company Address: Åbygatan 1, 602 18 Norrköping, Sweden

Customer Care

Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time - ET)
Saturday & Sunday: Closed

We strive to respond within 24 hours during our customer service hours.

Thank you for choosing Charivelle.
Where calm living meets timeless comfort.

Contact Us Here!